Terms of Service

The agreement

Democap ("we", "us") makes tools that record a web product as an editable demo. These terms cover the Democap web app at democap.ai, the Democap Recorder Chrome extension, and the demo pages we host. By creating an account or using the service, you agree to them. If you use Democap for a company, you agree on its behalf. Questions go to [email protected].

Your account

Give us accurate details when you sign up and keep your password to yourself. You are responsible for what happens in your account and workspaces. If you think someone else has access, change your password and tell us.

Your recordings

You own what you record. You give us permission to store, process, and display your recordings so we can run the service: replay them to you, let you edit them, and show them to people you share them with. That permission ends when you delete the recording or your account.

You are responsible for what you record. Only record products and pages you have the right to record, and only share demos you have the right to share.

Acceptable use

• Do not use Democap to break the law or someone else's rights.
• Do not record or share content that is deceptive, that infringes copyright, or that exposes other people's private data without their consent.
• Do not probe, overload, or break the service, or try to reach data that is not yours.
• Do not resell the service or share one account across people beyond your plan's team limit.

If you break these rules we can suspend or close your account. We will warn you first unless the problem is serious or the law prevents it.

Plans and billing

Paid plans are subscriptions billed monthly or annually, in US dollars, at the prices shown on our pricing page. Payments are processed by Stripe; your card details go to Stripe, not to our servers. The charge appears on your statement as Democap.

Subscriptions renew automatically. We charge your payment method at the start of each billing period until you cancel. If a charge fails, we retry it and email you; if it keeps failing, we downgrade your workspace to the free plan.

If we change a plan's price, we will email you at least 30 days before the new price takes effect. It applies from your next renewal, and you can cancel before then.

Free trial

The free plan lasts 7 days and needs no card. When it ends, your recordings stay but you cannot create new ones until you upgrade. We never charge you without you entering payment details and choosing a paid plan.

Cancelling

You can cancel any time in your workspace settings, or by emailing [email protected]. Cancelling stops future charges. You keep your paid features until the end of the period you already paid for, then your workspace moves to the free plan. Your recordings are not deleted.

Refunds

First payment. If Democap is not for you, email us within 14 days of your first payment for a plan and we will refund it in full, no questions asked.

Renewals. Renewal charges are not automatically refundable, because you can cancel any time before renewal. If you forgot to cancel, email us within 14 days of the charge; if you have not used the service in the new period, we will refund it.

Mistaken or duplicate charges. We refund these in full whenever they happen.

To request a refund, email [email protected] from your account's email address. We answer within 2 business days. Refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days, depending on your bank.

Changes to the service

We improve Democap continuously, which means features can change or be retired. If we retire something a paid plan depends on, we will email you before it happens. We work to keep the service up, but we do not promise uninterrupted availability.

Closing your account

You can delete your account at any time from settings. We then delete your workspaces, recordings, and share pages as described in our privacy policy. We can close accounts that break these terms or that sit unpaid on a lapsed subscription; we will email you before we delete anything.

Disclaimers and liability

Democap is provided as is. We do not warrant that it will be error-free or fit a particular purpose. To the extent the law allows, we are not liable for indirect losses such as lost profits or lost data, and our total liability to you is capped at the amount you paid us in the 12 months before the claim.

Nothing in these terms removes rights that consumer law gives you and that cannot be waived.

Changes to these terms

If we change these terms, we will update this page and the date at the top. If a change matters, we will email account holders at least 14 days before it takes effect. Using the service after that means you accept the new terms.

Contact

Democap · [email protected]